Shipping policy

This policy covers earrings, rings, necklaces, pendants, and jewelry sets ordered from https://prixvilo.com.

1. Destinations and Charges

Available delivery destinations and shipping charges are displayed at checkout before payment.

If your address is not accepted, contact service@prixvilo.com before ordering. Free shipping applies only when expressly offered and its conditions are met.

2. Order Processing

Standard orders are normally processed within 1–3 business days after payment confirmation.

Processing includes reviewing the selected jewelry options and preparing the order for dispatch. Business days are Monday through Friday, excluding relevant public holidays.

Any different product-specific processing timeline will be disclosed before purchase.

3. Estimated Transit Time

Standard transit is estimated at 12–15 business days after dispatch.

The combined standard processing and transit estimate is approximately 13–18 business days after payment confirmation.

These are estimates rather than guaranteed delivery dates. Customs, destination, carrier capacity, and holidays may affect delivery.

If your jewelry is intended for a birthday, anniversary, wedding, or another event, allow extra time and contact us before ordering to discuss the estimate.

4. Tracking and Packaging

We send a dispatch notification with tracking details where available. Carrier updates may take time to appear.

Jewelry is prepared for shipment with protective packaging. A presentation box, gift pouch, certificate, or other accessory is included only when specified in the product listing.

Some orders may ship in separate parcels. Available tracking information will be provided for each shipment.

5. Address Changes

Check your delivery address before payment, including unit numbers and postal codes.

Contact us immediately if it needs correcting. We will try to update it before dispatch.

If an address error supplied by the customer leads to a return or redelivery, we will explain any reasonable additional shipping charge before arranging another shipment. We do not charge you to correct an error caused by us.

6. Delays and Unavailable Items

If we cannot dispatch within the stated timeframe, we will notify you, provide a revised estimate, and explain your option to cancel the unshipped order for a refund. We obtain consent to a delay where required.

If an ordered size or finish is unavailable, we will not substitute another option without your agreement.

For delays after dispatch, contact us. We will investigate with the carrier and provide the appropriate options. Delivery inquiries do not need to be resolved with the carrier alone.

7. International Shipping and Customs

Orders may involve international shipping. Duties, import taxes, or clearance charges may be imposed by the destination authorities where not collected at checkout.

Charges collected by us will be shown before payment. Contact us before ordering if you need information about shipping origin or potential import arrangements for your destination.

8. Damaged, Incomplete, or Incorrect Deliveries

Inspect your jewelry after arrival. If an earring is missing, a chain or clasp is broken, a stone is loose, or an item does not match your order, contact us as soon as reasonably possible.

Include your order number, a description, and photographs of the jewelry and packaging where available. If photographs are unavailable, we will discuss another reasonable way to review the issue.

Prompt reporting helps our investigation. Contacting us after 48 hours does not automatically invalidate a claim.

9. Missing Parcels

If tracking shows delivery but you cannot find the parcel, check the delivery location and with household members or reception where appropriate.

Contact us if it remains missing. We will review the address and available carrier evidence. A delivery scan alone does not automatically resolve a disputed delivery.

For confirmed loss or non-delivery for which we are responsible, we will provide an appropriate replacement or refund consistent with your rights.

10. Contact Information

Prixvilo
Operated by: Guangzhou Medao Technology Co., Ltd.
Email: service@prixvilo.com
Phone: +1 9294511308
Website: https://prixvilo.com

Registered Address:
Room 504, No. 6, Panlong West 5th Lane, Nancun,
Baiyun District, Guangzhou, Guangdong, China